Privacy Policy
Jul 11, 2025
Your privacy is important to us. It is N-Dream AG's policy and a legal requirement to respect your privacy regarding any information we may collect while operating our website and apps. Accordingly, we have developed this privacy policy in order for you to understand how we collect, store, process, communicate and/or disclose or otherwise make use of personal information. We have outlined our privacy policy below.
1. Who we are
The controller of your personal data is N-Dream AG, Werdstrasse 36, 8004 Zurich, UID: CHE-455.471.026 [ hello@airconsole.com]. References in this privacy notice (the Notice) to "N-Dream", "we" or "us" are references to N-Dream AG. We have appointed the following data protection officer: Fokko Oldewurtel, Domenig & Partner Rechtsanwälte AG, Laupenstrasse 1, Bern, Switzerland, data-protection@n-dream.com. We have also appointed the following EU representative: Philipp Undritz, Virchowstrasse 16, 80805 Munich, Germany, n-dream@dsgvo-vertreter.ch.
2. Personal Data we process
Personal data we process about you includes:
your name and contact details (for example name, or email address);
identification and background information provided by you or collected as part of our on-boarding process;
information provided to us by or on behalf of our customers or generated by us in the course of providing services to customers;
information in relation to materials and communications we send to you electronically, for example your use of marketing e-mails;
profile picture;
any other information relating to you which you may provide to us.
3. How we use your personal data
We use your personal data:
to communicate with you;
nickname so that the user can personalize their avatar and see their name in the games to recognize the character they impersonify
personal location information to cater the experience of the platform in several language but also offer the prices set to the country/region
user name and email address to communicate with the user to notify them with platform news, newsletter, updates and new release of games
profile-stats to give the user platform relevant statistics
achievements, games played and game statistics to allow user to favorize games and collect highscores and progression
usage data on how the product is used, what game played, what devices are being played with, geolocation, acquisition. The purpose is to improve the experience provided to our users by analyzing trends and interactions.
to provide and improve our services to you and our customers, including personal data of others provided to us or collected by us on behalf of our clients, for example processing identification and background information as part of our on-boarding, finance, administration and marketing processes;
to administer our relationship with you and with our customers;
to provide and improve our websites, including monitoring and evaluating their use (see "Use of our websites and e-mails" below for additional information);
to promote our services, including by sending alerts, updates, event invitations etc.;
to comply with our legal, regulatory and risk management obligations, including establishing, exercising or defending legal claims.
All data is anonymized via google analytics. Usage of data is not tied to personal data.
4. Use of our websites and e-mails
Our website uses Google Analytics, a service provided by Google, Inc. that tracks and reports on the manner in which our websites are used. Google Analytics does this by placing small text files called "cookies" on your computer or other device. Cookies collect information about the number of visitors to the websites, the pages visited and the time spent on the websites. This information is aggregated and not personally identifiable. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that this may affect your experience of our websites. We may use your name and e-mail address(es) to send you alerts, updates, event invitations and other information by e-mail or by phone push notifications, but will ask for consent first unless we have obtained your contact details from you in the context of our services. If you receive marketing communications from us and no longer wish to do so, you may unsubscribe at any time by following the link included in these e-mails. [Note that we use personal data to understand if you read our e- mails or click on links included in them. We do this by tracking links from SendGrid.
To load fonts, we rely on Google Fonts; Google Fonts Web API is unauthenticated and the Google Fonts API does not set or log cookies. Requests to the Google Fonts Web API are made to resource-specific domains, such as fonts.googleapis.com or fonts.gstatic.com. Font requests are separate from and don't contain any credentials sent to google.com. More information: https://developers.google.com/fonts/faq/privacy
We use Sentry to monitor our production environment, ensuring data privacy and security. For details, visit their https://sentry.io/privacy/.
5. On what basis we use your personal information
We process personal data on the following grounds: to perform a contract with you, such as engaging with you to provide our services; for the establishment, exercise or defense of legal claims or proceedings; to comply with legal and regulatory obligations; and for legitimate interests. Please see "How we use your personal data" above for additional details.
6. Who we share your personal data with
We may share your personal data with trusted third parties including:
our auditors;
Google analytics;
For the purposes set out in this Policy and where necessary, we may share personal data with courts, regulatory authorities, government agencies and law enforcement agencies. While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so. We do not share or sell personal data with third-party. Only anonymized usage data.
7. Countries we may transfer your personal data to
We generally store your personal data in the Google Cloud following jurisdiction: United States. We may transfer your personal data to recipients abroad, including in countries that do not provide the same level of protection as your jurisdiction. Before we do so, we will implement appropriate measures to protect your personal data, for example by requiring the recipient to agree to data processing agreements, usually based on the EU standard clauses. We may also transfer personal data with your explicit consent and in certain other situations as permitted by applicable law.
8. How we retain your personal data
We retain your anonymised personal data for as long as it is necessary for the purposes for which the data is collected, and as long as we have a legitimate interest in keeping personal data, for example to enforce or defend claims or for archiving purposes and IT security. We also retain your personal data as long as it is subject to a legal retention obligation.
9. How we protect your personal information
We use various adequate technical and organisational measures to help protect your personal data from unauthorised access, use, disclosure, alteration or destruction.
10. Your rights
You are entitled to ask for details of the information we hold about you and how we process it and to receive a copy of your personal data. You may also have your data rectified or deleted, restrict our processing of that information, and object to the processing of your personal data. You may also choose to withdraw your consent. Please note that even after you have chosen to withdraw your consent we may be able to continue to process your personal information to the extent required or permitted by law. You may also lodge a complaint in relation to our processing of your personal data with a local supervisory authority. We must ensure that your personal information is accurate and up to date. Therefore, please advise us of any changes to your information by contacting us. All requests with regard to the above are to be directed at support@airconsole.zendesk.com . You can also delete all your personal information directly by connecting to AirConsole and clicking "Delete Profile" in your profile settings. However, if you do so, we might not be able to provide our services to you as we did before. We require your personal data in order to provide our services to you.