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Privacy Policy

Privacy Policy

Apr 9, 2026

Your privacy is important to us. It is N-Dream AG's policy and a legal requirement to respect your privacy regarding any information we may collect while operating our website and apps. Accordingly, we have developed this privacy policy in order for you to understand how we collect, store, process, communicate and/or disclose or otherwise make use of personal information. We have outlined our privacy policy below.


Who we are

The controller of your personal data is N-Dream AG, Werdstrasse 36, 8004 Zurich, UID: CHE-455.471.026 [ hello@airconsole.com]. References in this privacy notice (the Notice) to "N-Dream", "we" or "us" are references to N-Dream AG. We have appointed the following data protection officer: Daniel Lüthi, Domenig & Partner Rechtsanwälte AG, Laupenstrasse 1, Bern, Switzerland, data-protection@n-dream.com. We have also appointed the following EU representative: Philipp Undritz, Virchowstrasse 16, 80805 Munich, Germany, n-dream@dsgvo-vertreter.ch.


Personal Date we process

Personal data we process about you includes:

  • account and profile data, such as your nickname, user name, profile picture, account ID and login details; 

  • contact data, such as your email address and, where applicable, your name; 

  • transaction and contractual data, such as information relating to your registration, subscriptions, purchases and use of our services; 

  • usage and device data, such as information about how you use our platform, the games you play, session data, device type, operating system, browser type, app version, language settings and similar technical information; 

  • location data, such as country or region information derived from your IP address or device settings, where necessary to localise content, language and pricing; 

  • game-related data, such as achievements, favourites, high scores, progression and gameplay statistics; 

  • communications data, such as support requests, feedback and correspondence with us; 

  • marketing and engagement data, such as information about whether you open our emails or click on links in them, where permitted by law; 

  • any other personal data that you voluntarily provide to us.


We use your personal data:

  • to communicate with you;

  • nickname so that the user can personalize their avatar and see their name in the games to recognize the character they impersonify

  • personal location information to cater the experience of the platform in several language but also offer the prices set to the country/region

  • user name and email address to communicate with the user to notify them with platform news, newsletter, updates and new release of games

  • profile-stats to give the user platform relevant statistics

  • achievements, games played and game statistics to allow user to favorize games and collect highscores and progression

  • usage data on how the product is used, what game played, what devices are being played with, geolocation, acquisition. The purpose is to improve the experience provided to our users by analyzing trends and interactions.

  • to provide and improve our services to you and our customers, including personal data of others provided to us or collected by us on behalf of our clients, for example processing identification and background information as part of our on-boarding, finance, administration and marketing processes;

  • to administer our relationship with you and with our customers;

  • to provide and improve our websites, including monitoring and evaluating their use (see "Use of our websites and e-mails" below for additional information);

  • to promote our services, including by sending alerts, updates, event invitations etc.;

  • to comply with our legal, regulatory and risk management obligations, including establishing, exercising or defending legal claims.


Use of our websites and e-mails

Our website uses Google Analytics, a service provided by Google, Inc. that tracks and reports on the manner in which our websites are used. Google Analytics does this by placing small text files called "cookies" on your computer or other device. Cookies collect information about the number of visitors to the websites, the pages visited and the time spent on the websites. This information is aggregated and not personally identifiable. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that this may affect your experience of our websites. 

Where required under applicable law, we use analytics cookies and similar technologies only on the basis of your prior consent. You can withdraw or adjust your consent at any time through our cookie settings.

We may use your name and email address to send you service-related communications. We may also send you marketing communications, where permitted by law or based on your consent where required. You may opt out of marketing communications at any time by using the unsubscribe link included in such communications or by contacting us Note:  We may use tracking technologies in our emails, such as link tracking, to understand whether emails are opened and whether links are clicked, where permitted by applicable law..

To load fonts, we rely on Google Fonts; Google Fonts Web API is unauthenticated and the Google Fonts API does not set or log cookies. Requests to the Google Fonts Web API are made to resource-specific domains, such as fonts.googleapis.com or fonts.gstatic.com. Font requests are separate from and don't contain any credentials sent to google.com. More information: https://developers.google.com/fonts/faq/privacy

We use Sentry to monitor our production environment, ensuring data privacy and security. For details, visit their https://sentry.io/privacy/.


On what basis we use your personal information

We process your personal data on the following legal bases, depending on the purpose of the processing:

  • Performance of a contract (Art. 6(1)(b) GDPR): where processing is necessary to create and manage your account, provide the AirConsole platform, enable gameplay and related features, and provide customer support. 

  • Consent (Art. 6(1)(a) GDPR): where you have given us your consent, for example for certain marketing communications or for the use of non-essential cookies and similar technologies, where required by law. 

  • Legitimate interests (Art. 6(1)(f) GDPR): where processing is necessary for our legitimate interests, in particular to operate, maintain, secure and improve our platform, analyse usage, prevent misuse, monitor system stability and performance, and establish, exercise or defend legal claims. 

  • Compliance with legal obligations (Art. 6(1)(c) GDPR): where processing is necessary for compliance with applicable legal or regulatory obligations. 

Where we rely on legitimate interests, we ensure that such interests are not overridden by your interests or fundamental rights and freedoms.


Who we share your personal data with

We may share your personal data with the following categories of recipients, where necessary for the purposes described in this Notice:

  • hosting and cloud infrastructure providers; 

  • analytics providers; 

  • crash reporting, security and performance monitoring providers; 

  • customer support and communication service providers; 

  • email delivery and messaging providers; 

  • professional advisers, auditors and legal counsel; 

  • courts, regulatory authorities, law enforcement authorities and other public bodies, where we are legally required or permitted to do so; 

  • other service providers acting on our behalf and on our instructions. 

This may include, in particular, providers such as Google, Sentry, SendGrid and Zendesk, where used in connection with our services.

We do not sell your personal data to third parties.


Countries we may transfer your personal data to

We may transfer your personal data to recipients in countries outside your country of residence, including countries outside the European Economic Area, the United Kingdom or Switzerland, as applicable. In particular, we may use service providers that store or process personal data in the United States and other jurisdictions.

Where such transfers take place, we ensure an adequate level of protection by relying on an adequacy decision, where available, or on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses or other legally recognised transfer mechanisms.

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How we retain your personal data

We retain personal data only for as long as necessary for the purposes for which it was collected, including for the provision of our services, compliance with legal obligations, the resolution of disputes, the enforcement of agreements and the establishment, exercise or defence of legal claims.

In particular:

  • account and profile data are generally retained for as long as your account remains active and for a limited period thereafter where necessary; 

  • support-related communications are retained for as long as necessary to handle the request and for a limited period thereafter for documentation and defence purposes; 

  • analytics and technical log data are retained in accordance with our internal retention settings and only for as long as necessary for analytics, security and performance purposes; 

  • where we are subject to statutory retention obligations, we retain the relevant data for the duration required by applicable law. 

When personal data is no longer required, we will delete it or anonymise it, unless continued retention is required by law.


How we protect your personal information

We use various adequate technical and organisational measures to help protect your personal data from unauthorised access, use, disclosure, alteration or destruction.


Your rights

You are entitled to ask for details of the information we hold about you and how we process it and to receive a copy of your personal data. You may also have your data rectified or deleted, restrict our processing of that information, and object to the processing of your personal data. You may also choose to withdraw your consent. Where applicable, you also have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit that data to another controller. Please note that even after you have chosen to withdraw your consent we may be able to continue to process your personal information to the extent required or permitted by law. You also have the right to lodge a complaint with a competent supervisory authority, in particular in the EU Member State of your habitual residence, place of work or place of the alleged infringement. We must ensure that your personal information is accurate and up to date. Therefore, please advise us of any changes to your information by contacting us. All requests with regard to the above are to be directed at support@airconsole.zendesk.com . You can also delete all your personal information directly by connecting to AirConsole and clicking "Delete Profile" in your profile settings. However, if you do so, we might not be able to provide our services to you as we did before. 

11. Whether you must provide personal data

Certain personal data is required in order to create and maintain your account and to provide our services. If you do not provide such data, we may be unable to provide all or parts of the services to you.